Shipping And Delivery
1. Estimated time of arrival
Estimated delivery = production time + shipping time. Processing and shipping days are business days (Monday–Friday, excluding US holidays).
2. Production time
| Product | Production time |
|---|---|
| Phone grips | Within 24 hours |
| Apparel & home decor (made to order) | 2–5 business days |
3. Shipping time & cost
| Destination | Method | Shipping time | Cost |
|---|---|---|---|
| United States | Standard | Phone grips 3–5 days · Apparel & decor 7–10 days | $4.99 · FREE on orders over $99 |
| United States | Express | Faster delivery | $15.00 |
| International | Standard | Varies by destination | $9.99 |
Please note: items from the same order may ship separately. International orders may be subject to import duties or taxes charged by the destination country; these are paid by the buyer, and customs can add a few days to delivery.
4. Order tracking
You'll receive a tracking link by email when your order ships. Tracking can take 24–48 hours to update. You can also track your order here.
5. Incorrect address
Please double-check your address at checkout. Address changes are possible within 12 hours of ordering. If a package is returned because of an incorrect or incomplete address, we'll reship it once the new shipping cost is covered.
6. Lost or late packages
If your order hasn't arrived within 5 business days after its estimated delivery window, email support@jovemora.com and we'll send a replacement or a refund.