Refund & Replacement Policy

30 days refund & replacement

If something isn't right, we'll make it right. Contact us within 30 days of delivery if your item:

arrived damaged or defective
is the wrong item, size or design
was lost in transit

We'll send a free replacement or a full refund, your choice. You don't need to send the item back.

Returns for change of mind

Unused items in their original packaging can be returned within 30 days of delivery. Email us first for the return address. Return shipping is paid by the customer, and original shipping fees are non-refundable.

Not eligible

Items that have been used, washed or damaged after delivery
Requests made more than 30 days after delivery
Small color differences caused by screen settings or lighting

How to request a refund or replacement

Step 1: Email support@jovemora.com with your order number.

Step 2: Attach clear photos of the item (and the package if it was damaged in transit).

Step 3: We review your request within 2 business days and confirm your replacement or refund.

Refund time